As you know, we are always working to improve the game, and, more important, the game experience. One of the most important things for us is detect those players that are using external programs or non-authorized version of the game.
We have been blocking the access to the game to those players that are using external programs or game versions downloaded outside Google Play or the App Store.
We are going one step forward, and we would like to be clear on the reasons that may cause the system (or a moderator) block your account.
Reasons for ban:
- Using a non-authorized version of the game.
- Using external programs to modify the game and/or the savegame.
- Taking advantage of a game bug.
- Using bots.
- Using the chat for post any information that is abusive, threatening, obscene, defamatory, libelous, or racially, sexually, religiously, or otherwise objectionable or offensive.
This list may be changed at our sole discretion. If that happens, we will update the list.
If your account is banned it will not be possible to recover it. The decision will be final.
This decision is made by the game’s team, with the help of the support team, and the information the anti-cheat system provides.
If you think there are some players that should be banned, feel free to contact our support team. However, do not expect the team to immediately ban them. They will investigate the report, and take the appropriate measures against those players if they prove there is some reason to ban that player.
I would like to add that we are very aware of those players that have already used bugs in the game. I am not giving names, but next time we detect those players are taking advantage of a bug, their accounts will be permanently blocked.