Unable to get on game

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hea.th.er
Posts: 13
Joined: Thu Feb 23, 2017 7:49 pm

Unable to get on game

Postby hea.th.er » Mon Feb 19, 2018 8:05 pm

I am unable to sign on to either of my accounts. I keep getting a message stating “Error! The account has been accessed using several devices in a short period of time. Close the app on the other devices and try again later.” I know of at least 4 other players getting the same error message.
Hea.th.er

Queen of Death Dealers

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vicent
Site Admin
Posts: 631
Joined: Tue Jul 28, 2015 2:49 pm

Re: Unable to get on game

Postby vicent » Tue Feb 20, 2018 10:19 am

Hi,

Have you contacted our support team?

If not, please, contact them so they can check your account:
http://codigames.com/player-support-faqs/

hea.th.er
Posts: 13
Joined: Thu Feb 23, 2017 7:49 pm

Re: Unable to get on game

Postby hea.th.er » Tue Feb 20, 2018 11:55 am

Nearly every single player I have spoken to is having this issue. But I’ll email support. And ask everyone to do the same.
Hea.th.er

Queen of Death Dealers

Jamie899
Posts: 19
Joined: Wed Jun 07, 2017 3:26 pm

Re: Unable to get on game

Postby Jamie899 » Tue Feb 20, 2018 4:30 pm

Even after emailing support the issue still occurs. Getting discouraged.

Jamie899
Posts: 19
Joined: Wed Jun 07, 2017 3:26 pm

Re: Unable to get on game

Postby Jamie899 » Tue Feb 20, 2018 10:22 pm

Still unable to log on. Doesn’t seem to be affecting certain kingdoms though because I show numerous attacks against me. Is this gonna be fixed or are we killing/giving up on the game. Have emailed support but the issue exists. At the end of the rope here

Lucid
Posts: 9
Joined: Sun Nov 27, 2016 2:47 am

Re: Unable to get on game

Postby Lucid » Wed Feb 21, 2018 6:09 pm

I too have had the same issue:)

Dracula3811
Posts: 28
Joined: Wed Nov 30, 2016 3:34 am

Re: Unable to get on game

Postby Dracula3811 » Thu Feb 22, 2018 1:27 am

I'm having the same problem too. I emailed customer support but never got a response. I don't know what's going on over there but this is how you kill a game.

ratttt
Posts: 35
Joined: Thu Dec 01, 2016 12:06 am

Re: Unable to get on game

Postby ratttt » Thu Feb 22, 2018 6:06 pm

it it is happening to me and everyone I speak to. I downloaded the upgrade. No difference. Put Stevie to work!

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vicent
Site Admin
Posts: 631
Joined: Tue Jul 28, 2015 2:49 pm

Re: Unable to get on game

Postby vicent » Fri Feb 23, 2018 8:16 am

Dracula3811 wrote:I'm having the same problem too. I emailed customer support but never got a response. I don't know what's going on over there but this is how you kill a game.


I have checked with our support team, and they told me they have already replied to your message. Please, check your spam folder.

ratttt wrote:it it is happening to me and everyone I speak to. I downloaded the upgrade. No difference. Put Stevie to work!


Please, could you confirm that you are using version 1.72?

Please, take in mind that if you are using two or more devices, you have to wait a few minutes since you close the game in one te device until you can login to the game in another device.

ratttt
Posts: 35
Joined: Thu Dec 01, 2016 12:06 am

Re: Unable to get on game

Postby ratttt » Sat Feb 24, 2018 8:12 am

I can confirm 1.2.

I was also getting message whilst only playing on one device. Not had message in last 18 hrs.


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